Frequently Asked Questions
You may take a picture from the Capture view which may be accessed from the Capture tab bar button at the bottom of the screen. Once the camera starts you will be presented with a live preview from the camera. Touch the Capture button to take a picture and, after the image has been saved, you will be presented with the Image Review screen.
Images can be chosen from within the Capture view. Select the Choose button and you will be presented with an interface to choose an image from your iPhone's photo library. Once you have selected an image, you will be taken to the Image Review screen.
Once you have a picture in Image Review you can zoom in on it using pinch gestures or by double-tapping the image. Once the image has been zoomed, it can be moved around by dragging it with your finger.
From the Image Review screen select the Add Image button to be taken back to the Capture view where you can capture or choose another image.
The Image Review screen allows you to page through your saved images by swiping left and right. As you move between pictures, an image count will appear letting you know which picture you are viewing.
From the Image Review screen, select the Delete button. This will permanently delete the current image. Please note that if the image was chosen from your iPhone's photo library, the working copy will be deleted and the original copy will remain in the photo library.
Select Options from the tab bar at the bottom of the screen and scroll down to the Image Settings section. The Quality cell displays the current image quality setting. To change the setting, touch the cell and select the desired quality.
In order to save images in black and white, select the Options tab bar button. Scroll to the Image Settings section and change the Black & White switch to the desired value.
When you send images with Pictate they are be saved as JPEG files with a .jpg extension.
Once the email has been received, you can save the JPEG files by right-clicking them and selecting the Save option. You may open Windows Explorer (Windows) or Finder (Mac), navigate to the location where you saved an image, and double-click the file. The image will open in your computer's default JPEG viewing program.
The Audio Panel may be used to record audio which will be included in your email.
First select the Capture tab bar button to bring up the Capture view. If it is not already open, the Audio Panel may be accessed by selecting the button showing a microphone near the bottom of the screen.
Open the Audio Panel and select the Record button. This will cause the Audio Panel's background to turn red and the recording timer to start. Once Stop is selected, the current audio recording will save, and the Audio Panel will automatically close and reopen in review mode.
The Audio Panel will normally display current recording duration, but will flash the word Clipping in red when clipping occurs. Clipping will cause distortion in the recording and should be avoided to maintain audio quality.
While in review mode, the Audio Panel's toolbar can be used to control playback of the recorded audio. Playback back may also be controlled by moving the slider above the the toolbar.
When the Audio Panel is in review mode, its toolbar will contain a Retake button. This button will prepare you to retake the audio recording and will delete the current recording.
At this point only a single audio recording can be included in each email.
When you send audio with Pictate it is saved as a WAVE audio file with a .wav extension.
Once the email has been received, you can save the WAVE file by right-clicking it and selecting the Save option. You may open Windows Explorer (Windows) or Finder (Mac), navigate to the location where you saved the audio, and double-click the file. The audio will open in your computer's default WAVE audio player.
First go to the Capture view by selecting the Capture tab bar button. Open the Audio Panel and start recording by touching the Record button. Once audio is recording, the audio panel can be minimized and recording will continue. At this point, you are free to take pictures or choose images from your iPhone's photo library. At any point you can open the Audio Panel and press the Stop button to save the recording.
Note: While recording audio, sound effects are suppressed, but you may notice that the camera plays a sound effect when you take a picture. If you do not want this sound to be included in your recording, switching your iPhone's Ring/Silent switch to Silent which will suppress this sound effect.
Audio and images are saved as separate files and the files themselves are not linked.
The Notes view can be accessed by selecting the Notes tab bar button. Select the notes field in which you desire to enter text and a keyboard will appear allowing you to type any notes.
The Text Assistants can be used to save text strings that you want to use in multiple emails. Each notes field has its own Text Assistant. The Text Assistant may be accessed by touching the + button on the right hand side of the notes field.
To add an item to a Text Assistant, touch the Edit button to enter edit mode. Select the add new item cell and then enter the text you want to save into the provided text field. When you select Save or Done, you will be returned to the Text Assistant. Touch Done to leave edit mode.
First, open the appropriate Text Assistant by touching the + button for the field in which you wish to enter text. Select any text items that you want to add, and then touch the Insert button.
Once you are in a Text Assistant, you can delete text items in one of two ways.
First, you may swipe left to right on the item you want to delete, then select the Delete button which appears.
An alternative way is to touch the Edit button which places you in edit mode. While in edit mode, select the item's - button and touch the Delete button that appears.
Once you are in a Text Assistant, change to edit mode by selecting the Edit button. Touching and dragging the sort icon at the right side of an item allows you to move the item within the list.
By default the Notes view contains two fields: Tasks and Notes. A third field, Billing, is also available. It provides more complex text items. You can turn any of these fields on or off in the Options view under the Notes Fields section.
In order to edit the list of items contained in a Text Assistant, go to the Text Assistants section in the Options view. From here, you can access edit mode of the Text Assistant for any of the three notes fields.
The Subject field appears at the top of several views when you have any unsent data. Touching the Subject field will bring up a keyboard, which allows you to enter subject text.
When you select the Subject field, the Subject History list will appear. The list contains the last 20 subjects used. Any of these subjects can be selected for use with the current set of items.
You can use a swipe gesture to delete items from the Subject History list. Just swipe left to right on the item you wish to delete, then touch the Delete button that appears.
You can include a single audio recording, a single set of notes, and an unlimited number of images in each email. It should be noted however, that while you can attempt to include as many images as you would like in a single email, size limits imposed by your email provider will effectively stop you for sending too many at once. In order to send more images in a single email, you may want to turn down image quality in order to reduce image file size.
When you have saved items you will be provided a Send button. When you are ready to send the batch of items, touch the Send button to bring up the Email Recipients list. Select as many email addresses as you wish, then select the Continue button. You will now be able to preview, edit, and send your email.
Pictate is designed to send items out in batches so when you select the Send button, all of your current items will be sent. If you wish to send items separately, you must send each one before creating the others.
The Email Recipients list may be used to provide quick access to stored emails. When you press the Send button, the Email Recipients view will appear. From this view you can use the Edit button to enter edit mode. Select the add new email cell to add an email address. Once you have finished adding emails, select the Done button to leave edit mode.
The Email Recipients view allows you to select saved email addresses by touching them. After selecting as many email addresses as you like, touch Continue to bring up a preview of your email.
While viewing the Email Recipients list, you can delete saved addresses by first entering edit mode with the Edit button. Next, select the red - button for the address you wish you delete, then touch the Delete button that appears.
You can also delete an address by swiping it from left to right, then selecting the Delete button that appears.
In the Email Recipients view, change to edit mode by selecting the Edit button. Touching and dragging the sort icon at the right side of an email address allows you to move the address within the list.
The Email Recipients list can be edited by going to the Email Recipients section in the Options view, then selecting the Email List cell. This will bring you to the Email Recipients list in edit mode.
From the Email Compose view you may cancel the email by selecting the Cancel button. Select the Delete Draft option to finish the cancel process. You will leave the email preview with your saved items untouched and ready to be edited.
You can review any saved drafts by launching the Mail app from your iPhone's home screen. You will find your saved emails in your Drafts folder.
Email drafts are saved when you cancel an email preview and select the Save Draft option.
After you select Continue from the Email Recipients list, you will be presented with a preview of the email. From here, you may edit the email before you send it.
When previewing your email, you will see To, Cc, Bcc, and From fields. If you select these fields you will be able to add or edit their addresses.
Once you have previewed your email and are ready to send it, select the Send button. If the Send button is disabled, make sure you have at least one address in either the To, Cc, or Bcc fields.
Yes, the Mail app on your iPhone needs to be setup before Pictate will be able to send emails. In order to setup the Mail app, exit Pictate, select the Mail app from your home screen, then follow the instructions it provides to setup an email account.
The Logs view can be accessed by selecting the Logs tab bar button. This will cause the Items Log to appear, which contains a history of items you have sent.
By default, this list is cleared each time you start Pictate.
Pictate records a log item for each item sent in an email. For example, if you send an email containing an audio clip and two images, three log items will appear in the sent items list.
Each sent item record contains the subject used when you sent the email. In addition, the type, creation date and Mail app confirmation are also included.
The sent item itself is not stored on the device in order to keep your data as safe as possible.
By default, sent item records are cleared each time you start Pictate. If you would like to delete sent item records manually go to the Logs view, then select the Edit button. Touch the red - button next to the item to want to delete, then choose the Delete button that appears.
Alternatively, you can swipe left to right on the item you wish you delete and select the Delete button that appears.
From the Logs view select the Edit button to enter edit mode, scroll to the end of the list of sent items, then select the Clear Sent Items button to clear all records.
Yes, by default when you start Pictate, sent item records are cleared.
If you would like to change persistence of sent item records, go to the Options view and select the Log Items Persistence cell. Select the number of days you would like sent item records to persist. When changing persistence, any log items currently older than the specified number of days will be cleared.
Select Alerts in the Logs view. You will be presented with a list containing all system alerts you have received.
System alerts contained in the Alerts Log will persist only until you exit Pictate.
When you have saved items that have not yet been sent, the Capture and Notes views will have a New button at the top of the screen above the Subject bar. This button can be used to delete all current items and start fresh.
Selecting the New button will warn you that items will be deleted and give you three options: go ahead and Discard the items, Send the items before they are deleted, or Cancel the operation and go back to your unsent items.
The General section in the Options view has a Sound Effects cell. The switch in this cell can be used to turn sound effects on or off.
In order to stop the camera from playing a sound effect when you take a picture, switch your iPhone to silent with the Ring/Silent switch on the side of the device just above the volume buttons.
Select the Options tab bar button and navigate to the General section. Touching the Help option will take you into Pictate's in-app help interface.
For any further assistance, please Contact us.